Shipping policy
ast updated: 13 March 2026
Order Processing
All prints are produced to order.
Orders are typically processed and printed within 5–7 working days before shipping. This production time allows each print to be carefully prepared to the correct size and format.
Because each item is made to order, production time is separate from shipping time.
Once your order has been dispatched, you will receive a shipping confirmation email.
Free UK Delivery
We offer free delivery on all orders within the United Kingdom.
Orders are shipped using reliable courier services and typically arrive 2–4 working days after dispatch.
Please note that delivery times are estimates and may vary depending on courier services and seasonal demand.
International Shipping
International shipping may be available depending on destination.
Shipping costs for international orders are calculated at checkout based on:
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location
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product size
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delivery service
Delivery times will vary depending on destination and customs processing.
Packaging
All prints are packaged carefully to protect them during transit.
Depending on the size and product type, prints may be shipped:
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flat in protective packaging
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rolled in protective tubes
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boxed for canvas products
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos or video evidence of the damage.
This allows us to submit a claim with the courier and arrange a replacement.
Contact:
thomas.james.thorpe@gmail.com
Lost Shipments
If a shipment is confirmed lost during delivery, a replacement will be arranged at no cost.
Incorrect Address Information
Please ensure that your shipping address is correct when placing your order.
We cannot be responsible for delays or additional charges caused by incorrect or incomplete addresses.
Customs and Import Charges
International customers may be responsible for customs duties, taxes or import fees required by their country.
These charges are not included in the product price or shipping cost.
Contact
For any shipping questions, please contact: